Sales Representative

Company Description

KFC Roofing Supplies Pty Ltd is a leading provider of high-quality roofing materials and solutions to the construction industry. With over 20 years' experience, we pride ourselves on our exceptional customer service, innovative products and commitment to sustainability. Join our team and be part of our continued success.

Key Responsibilities

• Prepare and provide detailed quotes for roofing supply materials, applying technical product knowledge to meet customer and project specifications, as well as managing the sales process through to completion.
• Identify potential production or design issues that could delay project timelines, advise customers accordingly and recommend cost-effective material or design alternatives while maintaining comparable specifications.
• Liaise with clients and internal teams to ensure product specifications, pricing, and delivery expectations are clearly understood and met.
• Maintain up-to-date knowledge of industrial roofing products, market trends, and supplier offerings to provide accurate information to clients and management.
• Manage and grow customer relationships, identify new opportunities, and build strong connections with architects, builders, engineers, contractors, major retailers, and any other potential new contacts.
• Oversee the company's online tools store, including order processing, setting promotional strategies for specific product lines, and determining stock order quantities from European suppliers.
• Report to the Sales Manager on market findings, competitor activity, and customer feedback to support business and pricing decisions.
• Resolve customer issues and ensure high levels of customer satisfaction.
• Work closely with internal teams to ensure smooth order processing, freight coordination, and customer follow-up.
• Manage a high volume of inbound sales enquiries across phone and email, as well as walk-in clients.

Qualifications & Experience:

• Strong team player with excellent communication and relationship-building skills.
• Ability to work in a fast-paced environment with strong multi-tasking skills.
• Ability to learn and quickly understand a new product range.
• A proactive, self-motivated and results-focused approach.
• Confidence dealing with customers and industry professionals at all levels.
• Previous sales or trade sales experience, preferably in building, construction, manufacturing, industrial or related industries will be highly regarded.